Shipping policy
Thank you for choosing Grillhawk.
Below you’ll find our full shipping policy, designed to give you a clear and transparent understanding of how we process and deliver your order.
Duties & Taxes
There are no additional customs fees or duties for deliveries.
Processing Times
All orders are processed within 1–3 business days.
During high-volume periods (holidays, promotions), processing may take slightly longer, but we always work to ship your order as quickly as possible.
Shipping Options
1. Express Shipping (FREE)
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Delivery time: 7–12 business days after processing
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Fully tracked
Shipping Coverage
We currently ship to:
- Europe
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United Kingdom
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United States
-
Canada
We are continuously expanding our supported regions.
Tracking Information
Once your order is shipped, you will automatically receive a tracking number by email.
You can monitor your package at any time.
Incorrect Addresses
Please ensure your shipping information is entered correctly at checkout.
Orders with incorrect or incomplete addresses may experience delays. If a package is returned due to an incorrect address, we will contact you to arrange re-shipment.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at:
📧 contact@grillhawk.com
We will investigate and fully refund you / send replacement.
Order Updates
You’ll receive two notifications:
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Order confirmation (immediately after purchase)
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Shipping confirmation with tracking (once the order is dispatched)
Questions?
Our support team is always here to help.
📧 contact@zenspacey.com