Refund policy

Return & Refund Policy

✅ Return & Refund Policy

At GrillHawk we want you to enjoy your customer experience and our products. If your order isn’t the perfect fit, we’re here to help with a smooth and transparent return process.

✅ Conditions for Returns

To qualify for a return:

The item must be in good, usable condition
No severe damage, stains, or signs of misuse
Original accessories must be included (if applicable)

We reserve the right to refuse returns if the product is excessively damaged.

✅ Start a Return

To begin the process, simply email us at:

📧 contact@grillhawk.com

Please include:

Order number
Full name
Reason for return (optional but helpful)

Our support team will reply within 24–48 hours with the next steps.

✅ Return Shipping

Return shipping instructions may vary depending on your location (UK, USA, Canada).

We will provide the correct return address in your region once your request is approved.
In most cases, customers are responsible for the cost of return shipping.
If the return is due to a damaged or faulty product, we will cover the return shipping cost.

✅ Refunds

Once your return is received and inspected:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear in your account (depending on your bank)

✅ Non-Returnable Items

For hygiene reasons, the following cannot be returned:

Items heavily damaged, stained, or modified
Free gifts or promotional items

✅ Exchanges

If you wish to exchange for another size or model, contact us at contact@grillhawk.com and we will assist you.

✅ Order Cancellations

Orders can be canceled up to 12 hours after placing them.

After processing begins, cancellations may no longer be possible.

✅ Delivery Information

Processing time: 1–3 business days
Delivery time: 4–7 business days
Free shipping worldwide
No customs fees for UK, USA or Canada orders
Prices displayed on-site are automatically shown in your local currency

✅ Contact Us

If you have any questions, reach us anytime: